So I'm not sure if I've created a username for the support forum and forgotten it or I did and it was Chazza like my randomizer account yet for some reason can't access it or if for some reason I didn't. Honestly I did this a while ago and haven't needed the support forum until now, but I'll sort out the support forum username before I ask a query for my original problem in the wrong forum.
So yeah, if I can get some help in this regard that would be great.